Case Study: Jupiter (Q4 2023)

Concierge: Diva Ferreira
Patient: Marcie L. Aurebach
Patient Age: 71 Years
Admission Date: September 12, 2023
Discharge Date: TBD
Length of Stay: 120+ days
Admitted From: Good Samaritan Hospital
Reason for Stay: Bowel Obstruction, Multiple Sclerosis, GERD, Depression, Chronic Back Pain

Details of Experience:

On September 12, 2023, Mrs. Aurebach arrived at Jupiter Rehabilitation and Healthcare Center at 3:18 pm. Her admitting diagnosis was Bowel Obstruction, Multiple Sclerosis, GERD, Depression, and Chronic Back Pain. The hospital she was admitted from was Good Samaritan Hospital, which is located in West Palm, Florida. She met TJ, her evening nurse, and James, her CNA, when she arrived. She was pleased to share a room with her husband Alan, whom she had not seen in some time. TJ and James made Marcie feel very comfortable on her first evening, and everything went well.

The following day, the patient met with Diva, the Director of Concierge Services, who made her feel welcome and comfortable. Diva truly listened and put the patient at ease. Marcie met Krystal, a very knowledgeable nurse, David, the physical therapist, and Collen, the occupational therapist. They were both very thorough when they did the evaluation. They stated that there were a few things that we would be working on for Marcie to regain her strength.

As time passed, Mrs. Aurebach felt more confident in her walking and strengthening. She felt that each day, she was getting stronger. She was amazed by the staff. Even though she didn’t know everyone who worked at Jupiter, everyone was friendly and always said hello. She truly enjoyed all the activities offered.

Mrs. Aurebach would like to thank the exceptional therapy department for everything they did to return her to her former self and the excellent CNAs and the Nurses for supporting my journey towards renewal.

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Case Study: Jupiter (Q3 2023)

Concierge: Diva Ferreira
Patient: Ricky J. Zackery
Patient Age: 62 Years
Admission Date: June 16, 2023
Discharge Date: June 30, 2023
Length of Stay: 14 Days
Reason for Stay: Replacement Surgery due to Unilateral Primary Osteoarthritis of the Right Hip
Surgeon: Dr. Stephan Quinnan

Details of Experience:

Mr. Zackery came into our Jupiter Community on June 16, 2023. He was greeted by the receptionist, Jennifer, when he arrived and met with the Admitting Nurse and the CNA who would be taking care of him that evening.

The following day, Mr. Zackery met with the Concierge, Diva. Our concierge explained the role to the patient and how it would support him. He was very impressed that they had someone like that in the community. He stated that all the staff are very nice and kind. During our conversation, he indicated he was having hip pain. This information was immediately shared with nursing who provided pain relief for the patient. Debbie from Physical Therapy and Colleen from Occupational Therapy then visited with the patient.

The patient shared that he was originally from Atlanta, Georgia. The reason he came to this area of Florida was because there was a particular surgeon that he wanted to see. He heard many great things about Dr. Stephan Quinnan, who is associated with St. Mary’s Hospital in West Palm Beach. Mr. Zackery is very pleased with the surgeon and his skill.

As each day passed, he was getting stronger with every step. He began with a roller walker. He noticed that he was getting stronger and his steps more secure. Nearing the end of his stay, the patient began using a Rollator.

He was very happy with all the care and therapy he received here at Jupiter Rehabilitation and Healthcare Center. He said he would recommend our community to everyone. We thank Mr. Zackery for choosing us for his Nursing and Rehabilitation Services. He was discharged on June 30, 2023, with Physical, Occupational, and Nursing services. He will remain in Palm Beach Gardens until he can return to Georgia.

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Case Study: Jupiter (Q2 2023)

Concierge: Diva Ferreira
Patient: Arline Flannery
Admission Date: April 29, 2023
Admitted From: The Lux at Jupiter
Discharge Date: May 10, 2023
Length of Stay: 12 Days
Reason for Stay: Wedge Compression Fracture of T-11 to T-12 Vertebra, Subsequent Encounter for Fracture with Routine Healing

Details of Experience:

Ms. Flannery was admitted into our community on April 29, 2023, at 2:30 pm. She was greeted by the Nursing Supervisor, Brenda. Her CNA also greeted her. Ms. Flannery was very impressed with everyone’s greeting. She stated that the staff was very kind and that they made her feel like she was at home. She also noticed how kind all the staff was to all the patients. She stated she was a retired nurse. She came from another community that she did not like at all. So she and her family decided to come to Jupiter Rehabilitation and Healthcare Center to finish her rehabilitation.

The following day (Sunday), she met the Physical Therapist, Daniel. Daniel stated to the patient that he would be doing her evaluation. He would be testing her strength and performing other tests. On Monday morning, she met Colleen, Occupational Therapist. She explained how she would evaluate and how she would proceed. Later that day, Diva, the Director of Concierge Services, entered, introduced herself, and shared her responsibilities and how she could support and assist the patient. Rose, her medication nurse, came in a few minutes later to give her medication. The patient stated that when Rose came in, she explained what she was giving me and what it was for. Mrs. Flannery shared that she was a retired nurse, but it was nice that she explained all my medication to me. Ms. Flannery understands how busy it can sometimes be to support all the patients.

As time passed, the patient felt comfortable and stronger with every step, thanks to the wonderful therapy department and all the support she was receiving. Medications were delivered on time. All the CNAs and Nurses are kind and compassionate. You really saw that they loved what they did for a living. When she was discharged home with home care services, Ms. Flannery stated that she was very happy that she decided to transfer to Jupiter Rehabilitation and Healthcare Center. We wish her the very best. I called her two weeks later to check on her, and she stated she was doing well.

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Case Study: Jupiter (Q1 2023)

Concierge: Diva Ferreira
Patient: Antonio Braxton
Admission Date: November 28, 2022
Admitted From: Kindred Of Palm Beach
Discharge Date: January 10, 2023
Discharged To: Home
Length of Stay: 44 Days
Reason for Stay: Neuropathy and CHF Exacerbation

Details of Experience:

Antonio Braxton arrived at Jupiter Rehabilitation and Healthcare Center on November 28, 2022, from Kinderd of Palm Beach. He came in from the hospital with CHF Exacerbation, among other issues. Before he went to the hospital, he noticed something was wrong with his breathing, once he was diagnosed and treated, he felt much better. The Case Manager at Kinderd of Palm Beach suggested that he come to our community here in Jupiter.

When Mr. Braxton came in, he didn’t know what to expect. He has never been in a rehabilitation center before. He stated that he was very nervous and scared. When he arrived, he met the nursing staff and the Concierge. He stated that seemed to relax him a little.

The next day he met Debbie, the Physical Therapist, and Colleen, the Occupational Therapist. He also met Brooke Jacobs, our Social Worker here in the community. Brooke and I put him at ease, but he said he said he was still nervous and scared. Unfortunately, due to Covid 19 in the community, we had to switch his room. He stated that he felt better once he got settled in his permanent room. He wasn’t nervous or scared at all. As time went on, he felt stronger and more confident. Brooke and I checked on him to see how he was doing. We were here to help him with his confidence. I always brought him his coffee. He said he always looked forward to having his coffee every afternoon. He had a habit of saying, “This is in God’s hands, and he will get me through this.”

When he was discharged, he said that he couldn’t thank us enough for everything. He was beaming with confidence, and he could do anything. He went home on January 10, 2023, with homecare services. We wish him the best and will always be here for our patients.

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Case Study: Jupiter (4th Q 2022)

Concierge: Diva Ferreira
Admission Date: August 13, 2022
Admitted: From Home
Discharge Date: September 22, 2022
Discharge To: Home
Length of Stay: 39 Days
Reason for Stay: Waiting for Right Leg Ischemia and Prosthetic Training (awaiting for delivery)

Details of Experience:

Ms. Pauline Lewin arrived at Jupiter Rehabilitation and Healthcare Center on August 13th, 2022, from her place of residence. Before she came to us, she was a recent Below Knee Amputation (BKA) on June 22nd, 2022. She noticed something different with the feeling in her stump. So, she decided to go to Palm Beach Gardens Medical Center Emergency Room on August 13th, where she was diagnosed with Right Leg Ischemia. When she was discharged from the hospital, she went to rehab.

When she was discharged from this initial rehab, she did not feel prepared to go home by herself, and she also had other health care concerns. She called her surgeon and shared that she felt that she was not prepared to be home alone yet, and required additional assistance and asked to schedule a visit with the surgeon. At this appointment, she was introduced to Matthew Hill, who is a member of our Marketing and Admissions team here at Jupiter Rehabilitation and Healthcare Center. With the patient, Matt reviewed the brochure specific to our Amputee Rehab Program, which is only offered at CareRite communities. The two gentlemen that support this program are Told Schaffhauser and Denis Oleher, both amputees and gold medal winners in the Paralympics. This program is named The Amputee Walking School.

At this time, Pauline decided to come to Jupiter. Upon arrival, the Concierge greeted her. She and I spoke for a while about all the issues that she was having with her stump and how her mental state was not the best due to losing a partial limb. I told her I was here to support her and would be there for her when she needed someone to talk to. She met the staff later that day, including our Administrator. She said she was having some pain, and I shared that information with the Med nurse. We wanted Pauline to be comfortable.

The next day, the patient said that the pain was really bad and that she had phantom pain, which indicates that she felt pain in her missing limb. I spoke with nursing to ensure she had a lower threshold of pain prior to therapy. She was then greeted by Debbie, the Physical Therapist, and Colleen, Occupational Therapist, who were preparing to complete the initial evaluation.

While Colleen was with us, her prosthetic was already being prepared for fitting. She was working on upper strengthening and controlling her phantom pain awaiting delivery. Once she received her prosthesis, she was taught how to don and doff the device. The patient was shocked by how the prosthesis worked so very well. The Physical Therapist Assistant Sean and Mitch, the Prosthetist, were amazed at her progress, given this was the first time parallel bars. She was getting better every day and stronger every day.

Ms. Lewin stated to me while she was leaving that she would like to thank the therapists, concierge, and all the other staff for all their support. She was able to perform her activities of daily living (ADLs) and mobility. She will have physical and occupational therapy services at home. I remain in contact with Ms. Lewin, and she is doing very well.

We all here at Jupiter Rehabilitation and Healthcare Center wish her continued success.

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Case Study: Jupiter Rehabilitation and Healthcare Center (Q1 2022)

Director of Concierge Services: Amber R. Titus
Patient Name: Joyce Moffat
Patient Age: 66
Admission Date: 01/15/2022
Admitted From: HCA Florida Woodmont Hospital
Discharge Date: 03/21/2022
Discharged To: Home
Length of Stay: 65 Days
Reason for Stay: Post Cerebrovascular Accident (Stroke)
How did this patient hear about Jupiter? Case Manager at HCA Florida Woodmont Hospital.

Details of experience:

Joyce Moffat was admitted to Jupiter Rehabilitation and Healthcare Center on January 15, 2022. She was admitted to us from HCA Florida Woodmont Hospital in Tamarac, Florida. She was admitted to HCA with Covid-19 and a Urinary Tract Infection. Joyce suffered a stroke in December of 2021, which left her with left side hemiplegia. She was doing in-home therapy before her hospitalization for the UTI and Covid, and it was decided that she should continue therapy at a rehabilitation center. At the time of her discharge from HCA, Jupiter Rehabilitation was one of the few facilities accepting Covid patients, with the recommendation of her Case Manager, Joyce chose Jupiter Rehabilitation to continue her rehab journey.

When asked what Joyce’s first perception of Jupiter Rehabilitation was, she said that the outside of our facility is very beautiful and welcoming, once inside, she felt a very warm and welcoming, homey feeling. Unfortunately, the feeling didn’t last too long, her first 48 hours in the building were rough for her, not only having to get used to a new place that wasn’t close to home, but she also had to get comfortable with a new routine and trusting the people who would be helping her in her new journey. I remember the first time I met her, we spoke a lot about these difficult changes in her life and the fears she was having as well as issues she was having with connecting with our staff. She told me, “I can’t use the left side of my body. Do you know how scary that can be?! If someone were to come in here right now and steal from me or try to hurt me, there is no way I could do anything about it.” She followed up with, “and that’s why I am going to walk out of here when I leave!”. It was inspiring to hear her determination and to see it in her eyes, thankfully, we were able to turn things around, and she started to feel more at home and comfortable with us. Our staff can’t take all the credit; however, her roommate, Eleanor, quickly became a lifeline for Joyce, and the two bonded very quickly and looked out for one another. During Joyce’s stay, she had a room change, and she made it a priority to go and see Eleanor daily. She is already planning a return trip to visit her and will be calling her daily.

When Joyce was admitted to Jupiter Rehabilitation, she needed extensive assistance for all mobility and activities of daily living (ADLs). Throughout her stay, she progressed steadily, she was initially discharged from us on March 2, 2022, but returned that evening because she didn’t quite feel like she was ready to be home yet. For the remainder of her stay with us, she progressed even more, to the point where she was able to walk, climb stairs, use the bathroom, and dress herself with minimal assistance! Joyce could not praise our therapy staff enough, not only could you feel that they supported me on my journey to gain more independence, but they helped me regain confidence in myself. She also credits our nursing staff for being fabulous and accommodating, especially our CNA, Catia, who worked with her for most of her stay. “Catia is absolutely amazing, and she is always willing to go above and beyond for her patients!”. She also really enjoyed and appreciated the in-room activities that Mary, an activity aide, provided for her.

Joyce was discharged from Jupiter Rehabilitation on March 21, 2022. She will continue with in-home therapy and three hours of nursing services a day until she is strong enough to no longer require them. She grew up riding horses and is looking forward to being able to do that again. Joyce will miss our staff, she is excited to get her independence back and be with her cat, Kitty. I asked Joyce if she would like to leave us with a quote, she first laughed at me and then told me that her favorite quote probably wouldn’t be appropriate, but she did want to end with some advice for all of us in healthcare. Joyce’s advice was always to let your patients know your facility’s protocols and the facility’s schedule and that too much communication is never a bad thing. Joyce’s warmth and sass are already missed in our community, and we are happy for her and her journey to recovery.

We wish nothing but the best for her, and I hope to see her back in Jupiter, but as a visitor this time.

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Case Study: Jupiter Rehabilitation and Healthcare Center (December 2021)

Concierge Director: Amber R. Titus
Patient Age: 80
Admission Date: December 8th, 2021
Admitted From: Jupiter Medical Center
Discharge Date: December 30th, 2021
Discharged To: Home
Length of Stay: 22 days
Reason for Stay: Right Hip Arthroplasty
How did this patient hear about Jupiter? Mrs. Byrnes is a returning patient. She initially heard about us from a friend and the hospital where she had surgery. She had been told our therapy department was one of the best, and that’s why she chose us!

Details of experience:

Mrs. Suzanne Byrnes is an 80-year-old female patient who came to Jupiter Rehabilitation on December 8th, 2021, from Jupiter Medical Center, after an elective right hip arthroplasty on December 6th, 2021. Suzanne chose to have surgery because of increasing pain in her right hip, affecting her ability to walk normally and safely. While in the hospital, she was diagnosed with end-stage osteoarthritis. Mrs. Byrnes lives alone in a one-story home but does have 14 steps to reach her apartment.
Mrs. Suzanne Byrnes was a returning patient of Jupiter Rehabilitation and Healthcare Center, she had come to us previously from surgery on her left hip. She told me the first day she was here that she didn’t have to come to a facility for rehab, but our team did such a great job the first time that she had no doubt in her mind that she wanted to come back, so she would be confident that she would be returning home safely.

Once again, our therapy department did not disappoint! She said that her therapy was exceptional, and the therapists care about their patients and help them accelerate and get back home to their normal lives. A couple of other things that helped her have a positive stay were the food and especially her housekeeper, Raquel, she raved on and on about the job she had done day in and day out! After demonstrating safely in therapy that she could climb the steps without assistance, Suzanne was discharged home after 22 days at Jupiter Rehab on December 30th, 2021.

When asked what she will miss the most about our community, Suzanne said she would miss the companionship of having a roommate and staff stopping in to visit with her. However, she is looking forward to being home and having the freedom to walk around as she pleases and even going for a walk on the beach. Suzanne is such a positive and bright light; you could always count on her to put a smile on your face.

She will be dearly missed by us all at Jupiter Rehab.

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Case Study: Jupiter Rehabilitation and Healthcare Center (November 2021)

Concierge Director: Amber R. Titus
Patient Age: 80
Admission Date: October 1st, 2021
Admitted From: JFK Medical Center
Discharge Date: November 5th, 2021
Discharged To: Home
Length of Stay: 35 days
Reason for Stay: Upper Gastrointestinal Bleed
How did this patient hear about Jupiter? Mrs. Bismore is a returning patient, and she initially heard about us through a friend of hers that had received therapy. He had the most beautiful things to say about our facility, and she couldn’t agree more.

Details of experience:

Mrs. Mary Bismore, an 80-year-old female, was admitted to Jupiter Rehabilitation and Healthcare Center on October 1st, 2021, after a brief stay at JFK Medical Center for an upper gastrointestinal bleed. When Mary arrived, she needed moderate assistance for all activities of daily living and her mobility, and she was able to walk five feet with a rolling walker.

This wasn’t the first time Mary had been with us at Jupiter, she had come to us, initially, on a referral from a previous patient and her friend. Her experience with Jupiter Rehab was so positive and wonderful that she decided to return to us once again. She knew she would receive the care and therapy she required to be able to return home with strength before the holiday season.

Mary resides with her twin sister, Margaret (Peggy), and the two have been inseparable since her husband passed away years ago. To no one’s surprise, these two ladies have a deep bond, like most twin siblings, and even cause some confusion to staff when Peggy comes to visit. When asked if there was one wish we could grant for her… Mary’s response was, “That my sister lives a long time.” They truly rely on one another, and that’s what Mary missed the most about home.

Mary is also looking forward to getting home to her hobbies of reading and word finds. She is 15 years sober, and these things help pass the time and “keep her out of trouble,” as she says. After many weeks of physical therapy and occupational therapy, Mrs. Bismore was discharged home with her twin sister. She was able to leave, only needing supervision for all activities of daily living. She was able to walk over 100 feet with her rolling walker.

We miss having Mary here with us but are glad that she is back home, reunited with her sister and close friends!

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Case Study: Jupiter Rehabilitation and Healthcare Center (October 2021)

Concierge Director: Amber R. Titus
Patients Age: 81 years old
Admission Date: 10/04/2021
Admitted From: Good Samaritan Medical Center
Discharge Date: 10/19/2021
Discharged To: Home
Length of Stay: 15 Days
Reason for Stay: Fracture to right pubis
How did this patient hear about Jupiter Rehab & Healthcare Center? Good Samaritan Medical Center.

Details of experience:

Mr. Thomas Wilson was admitted to Good Samaritan Medical Center after suffering a fall at home, which resulted in a right pelvic fracture. His Orthopedic surgeon decided that the fracture was inoperable, and Mr. Wilson was admitted to Jupiter Rehabilitation on October 4th, 2021.

Upon his admission, Mr. Wilson required max assistance for all his activities of daily living and mobility and was weight bearing as tolerated for his right lower extremity. Through weeks of therapy, Mr. Wilson progressed to a supervision level of assistance with all his activities of daily living and mobility. He was safely discharged home with his wife on October 19th, 2021.

Thomas Wilson came to Jupiter Rehab after being referred by Good Samaritan Medical Center, they had referred him to us, highlighting our most distinguished therapy department. He was not disappointed in the therapy he received while with us and looked forward to it every day while in our facility. He also quite enjoyed our nursing staff, he felt as though they were very attentive to his every need, and his call light was answered in a timely manner. The nurses were always on time with his medications as well! And even though he is most looking forward to returning home to his wife, he is going to miss the delicious food and all the meal choices that the Jupiter Rehabilitation Kitchen had to offer. Mr. Wilson enjoyed the snacks that were offered to him.

Even though Mr. Wilson’s experience at Jupiter Rehabilitation was wonderful, the one he most looked forward to returning to his life at home with his wife and having the freedom to go places and not have to worry about visitation restrictions.

He is anxious to get back to his hobby of researching and following the stock market.

While his bright personality and lovely smile are missed by the staff here at Jupiter Rehabilitation, we are all happy to have gotten Mr. Wilson back to everyday life at home with his family.

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